How often does Kelly Springs deliver?
We deliver every two weeks or once a month, depending on your water volume needs.
What should I do if I run out of water before my next delivery?
If you run low or run out of water, simply call our office to request an extra delivery. We aim to fulfill these requests within 1-2 business days. To avoid running out in the future, we recommend adjusting the number of cases delivered to you.
Why is my delivery day important?
We schedule deliveries by area to ensure efficient service. Drivers follow set routes on specific days, so while we try to accommodate urgent requests, on-demand deliveries may not always be possible.
What is the delivery process, and do I need to be present?
For Commercial Deliveries: You will receive an email reminder two days before your scheduled delivery. A team member must be present to accept the delivery, which will take place during normal business hours.
For Residential Deliveries: You will receive an email reminder two days in advance and a confirmation call the evening before delivery. It is not necessary to be home to receive your delivery, as our drivers will leave the water in your designated location.
What are the delivery charges?
We charge a small flat fee per delivery to help maintain fair pricing across all customers.
How often will I be invoiced?
You will receive an invoice at the end of each month for all deliveries. While you’ll get a receipt for each drop-off, payment is only due based on the monthly invoice.
What is the pH of Kelly Springs water?
The pH of our water is 6.5.
Are the bottles BPA-free?
Yes, all of our bottles are BPA-free.
What's the difference between Spring, Purified, and Distilled water?
Spring Water: Sourced directly from a natural spring, retaining essential minerals and a crisp, refreshing taste.
Purified Water: Begins at a spring source but undergoes reverse osmosis (RO) to remove naturally occurring minerals.
Distilled Water: Undergoes steam distillation to remove minerals, resulting in a very pure but flat taste.
At Kelly Springs, we deliver only natural spring water without additional processing.